Teladoc Health / A more connected care experience
One brand. A clearer path to care.
Turning a complex healthcare ecosystem into a more consistent experience, from choosing care to understanding the details.
Brand experience · Product design · Design systems- faster care selection
- 25%
- shared product language
- 1
- of focused product work
- 9 months
Connected care cards, icons, and interaction patterns.
Project OneApp: brand expression, components, icons, and motion.
Project OneApp · Brand expression, product details, and reusable visual systems.
A shared identity across care.
Project OneApp brought fragmented experiences into one product language.
01 / A more human illustration system
Find the right expression.
One concept, explored across styles to compare warmth, tone, and clarity.
Connection, drawn into the system.
Tyler’s exploratory sketches. An independent illustrator produced the final artwork.
A consistent style. A sensitive tone.
The visual language had to work for both everyday wellness and serious health concerns.
02 / Clearer details, better interactions
Make severity clear at a glance.
Reworked allergy cards pair explicit labels with stronger visual hierarchy.
Show where you are—and what’s next.
Progress explorations addressed uncertainty in the request-a-visit flow.
A considered first moment.
An app-launch motion study.
Make updates feel responsive.
Pull-to-refresh feedback for a dashboard of changing health data.
03 / A scalable visual language
Recognizable, even in small spaces.
A graphical icon family carries the brand into everyday product details.
A system with room to grow.
A shared library for a broad range of care and wellness needs.
Test the details.
Contrast checks informed the icon colors and line treatments.
Bring the brand into the choice.
Expressive service cards keep the offer and next action clear.
The parts, working together.
Illustration, icons, components, and motion connect the brand to the product.
The business problem
What needed to change.
Multiple acquisitions had left Teladoc with disconnected product experiences. The new brand needed to work where trust is earned: helping people understand their options and take the next step.
Our approach
What we made better.
We shaped the illustration direction, audited key components, explored launch and refresh motion, and built a consistent icon system for the new OneApp experience.
Project contribution
Tyler contributed product design and visual systems within Teladoc’s wider OneApp team. Illustration work included exploration and sketches; an independent illustrator created the production artwork.
The customer app
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